1) Who we are
Maple Voice Academy provides education in podcasting, audio content production, recording, editing, publishing workflows, and promotion strategies designed for learners across Canada. The website is operated by S D G S.L. (Spain).
2) Scope of this Privacy Policy
This Privacy Policy applies when you:
- browse pages on our website;
- contact us by email;
- send an enrollment request or a consultation request through our website form;
- interact with our cookie preferences.
This Privacy Policy does not cover third-party websites or services that may be referenced in educational content. We recommend reviewing the privacy policies of any third-party tools you choose to use.
3) What personal data we collect
Depending on how you use the website, we may collect the following categories of data:
- Contact details: full name, email address, and optional phone number.
- Request details: the course you select, your comment/message, and any information you choose to include.
- Technical data: approximate device and browser information necessary to deliver and protect the service (for example, data used for anti-abuse and security checks).
- Cookie-related data: your cookie preference choice (accepted or declined optional cookies).
We do not intentionally collect special categories of personal data (such as health data or biometric identifiers). Please do not include sensitive information in open text fields.
4) Why we process your personal data (purposes)
We process personal data for the following purposes:
- to respond to your enrollment request and provide information about programs;
- to arrange consultations and help you choose a suitable course;
- to operate, secure, and maintain the website;
- to manage cookie preferences and remember your choice;
- to prevent spam, fraud, and abusive or automated submissions;
- to comply with legal obligations under Spanish and EU law.
5) Legal bases under the GDPR
We rely on one or more of the following legal bases:
- Consent (Article 6(1)(a)): when you provide consent to be contacted via our website form (for example, via the required consent checkbox).
- Contract / pre-contractual steps (Article 6(1)(b)): when you request information or take steps toward purchasing or enrolling in a program.
- Legitimate interests (Article 6(1)(f)): to protect our website, prevent abuse, and ensure service reliability, provided these interests are not overridden by your rights.
- Legal obligation (Article 6(1)(c)): when we must comply with applicable legal requirements.
6) How we use cookies
We use cookies and similar technologies to ensure the website functions and to store your cookie preference. Essential cookies are required for basic operation and security. Optional cookies, if used, are intended to improve your experience.
For details on categories, purposes, and your choices, read our Cookie Policy.
7) How long we keep your data
We keep personal data only as long as necessary for the purposes described in this Privacy Policy, including responding to your request, meeting legal requirements, and maintaining reasonable administrative records.
- Enrollment and consultation requests: typically retained for the time needed to handle your request and follow up, and then for a limited period to document communications and decisions.
- Security and anti-abuse data: retained for the shortest period necessary to prevent and investigate abuse and to protect the website.
- Cookie preference data: stored in your browser as a cookie for a limited period.
Where a specific retention period is required by law (for example, for certain business records), we follow applicable Spanish and EU retention requirements.
8) Who we share personal data with
We may share personal data with trusted service providers (processors) when needed to operate and protect the website, such as:
- website infrastructure and hosting providers;
- security and anti-abuse service providers;
- tools required to deliver the website and handle form delivery.
We only share the data necessary for the relevant service, and we require appropriate contractual safeguards where required by GDPR.
9) International transfers
We are established in Spain. Some service providers may process data outside the European Economic Area. If we transfer personal data internationally, we will apply appropriate safeguards required by GDPR (for example, Standard Contractual Clauses where applicable).
10) Security
We apply reasonable technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. This includes secure handling of form submissions and anti-abuse controls.
No method of transmission or storage is completely secure. If you believe your interaction with us is no longer secure, contact us at [email protected].
11) Your rights (EEA/UK-style rights under GDPR)
If the GDPR applies to your data, you may have the right to request: access, rectification, erasure, restriction, objection, and data portability, depending on the circumstances. You also have the right to withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing before withdrawal.
To exercise your rights, contact us at [email protected]. We may ask for information needed to verify your identity.
You also have the right to lodge a complaint with the Spanish supervisory authority, the Agencia Española de Protección de Datos (AEPD), or with your local authority where applicable.
12) Children’s privacy
Our website and programs are intended for adult learners and older students. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact [email protected] so we can take appropriate steps.
13) Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When we update it, we will revise the effective date shown above.
14) Contact
For privacy-related questions or requests, contact:
- Legal entity: S D G S.L.
- Address: C. de Claudio Sánchez Albornoz, 34, 28024 Madrid, Spain
- Email: [email protected]
Related documents: Terms of Use and Cookie Policy.